Continual service improvement csi uses methods from quality management in order to learn from past successes and failures the itil csi lifecycle stage aims to continually improve the effectiveness and efficiency of it processes and services in line with the concept of continual improvement adopted in iso 20000. Each best practice insights booklet highlights important elements from the latest version of itil so that you can quickly understand key changes and concepts continual service improvement csi uses a metrics driven approach to identifying opportunities for improvement and to measure the impact . The continual service improvement csi module is one of the certifications within the itil r service lifecycle work stream this module focuses on the principles and techniques from the continual service improvement stage of the itil lifecycle but does not go into detail about specific processes. Itilr v3 foundation notes continual service improvement affects all stages of service management it aims to improve the overall service in an organization in a continual manner the seven step improvement process is introduced as the major process for the continual service improvement stage of the itilr service lifecycle. Continual service improvement the most important itil kpis itil key performance indicators itil csi
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