Libraries and key performance indicators leo appleton is the director of library services at goldsmiths university of london where he is responsible for the operational and strategic management of the universitys library services his previous roles include associate director posts at the university of the arts london and liverpool john . Whilst several different performance measurement tools are considered the books main focus is on one tool in particular key performance indicators kpis kpis are increasingly being used to measure the performance of library and information services however linking kpis to quality outcomes such as impact and value can prove very difficult. Libraries and key performance indicators a framework for practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms including library assessment evaluation methodologies surveys and annual reporting whilst several different performance measurement tools are . Libraries and key performance indicators by leo appleton stay ahead with the worlds most comprehensive technology and business learning platform with safari you learn the way you learn best. Key performance indicators need to demonstrate both the quality of the service and the benefits of using a service there is no internationally agreed upon or tested method for assessing the different aspects of library outcomes but using indicators to measure performance against strategic objectives or outcomes is one method
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